Refund and Returns Policy
Refund & Returns Policy | Flaire Fine Home Furnishings and Interiors
This Refund & Returns Policy explains the conditions and process for returns, refunds, and order cancellations for purchases made through Flaire Fine Home Furnishings and Interiors.
Return Eligibility
Customers may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item should be returned in its original packaging, when available
- Proof of purchase, such as an order number or receipt, is required
Returns that do not meet these conditions may not be approved.
Non-Returnable Items
The following items are generally not eligible for return:
- Used or damaged items when the damage was not caused during shipping
- Items returned without prior authorization
- Customized or specially ordered products, where applicable
Return Process
To request a return, please contact our support team before sending the item back.
Please include:
- Your order number
- Product name
- Reason for the return
After reviewing your request, we will provide the applicable return instructions, including the return address and any additional steps.
Please do not send a return without receiving authorization from our team.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged during transit, or the wrong item was received.
Original shipping charges, when applicable, are generally non-refundable.
We recommend using a shipping service with tracking when returning an item.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Please provide your order information and, when possible, clear photographs of the product, packaging, and any visible damage.
Depending on the circumstances, we may offer a replacement, repair, or full or partial refund.
Refunds
Once an approved return is received and inspected, we will determine whether the refund is eligible.
Approved refunds will be issued to the original payment method. Refund processing typically takes 5–10 business days, depending on your payment provider or financial institution.
You will be notified once your refund has been processed.
Order Cancellations
Orders may be canceled before they are processed or dispatched.
If an order has already been shipped, it cannot be canceled through the standard cancellation process. In that situation, you may request a return according to the terms of this policy.
If you need to cancel or change an order, please contact us as soon as possible.
Customer Responsibility
Customers are responsible for checking their product selection and shipping information before completing an order.
If you notice an error after placing an order, contact us promptly. We will try to assist before the order is processed or shipped.
Business Information
Flaire Fine Home Furnishings and Interiors
1010 W. Fort Macon Road, Unit 10 C-D
Atlantic Beach, NC 28512
United States
Phone: +1 252-773-0432
Email: support@flairefurnishings.com